Refund policy
Refund & Return Policy
You have 30 calendar days from the date your order is delivered to request a return.
To be eligible for a return, the item must be unopened, unused, in its original packaging, and accompanied by proof of purchase.
To start a return, please contact us at:
If your return request is approved, we will provide you with the instructions needed to send the item back. Returns sent without prior authorization will not be accepted.
Damaged or incorrect items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible so we can review the issue and provide an appropriate solution.
Non-returnable items
Returns are not accepted for the following items:
- Personalized or custom-made products
- Opened hygiene or personal care items
- Gift cards
- Clearance or final sale items (when clearly marked as such)
If you have any questions about a specific item, please contact us before placing your order.
Exchanges
We do not offer direct exchanges. If you would like a different item, you will need to request a return for the item received and place a new order separately.
Consumer rights
If you live in a country or region where local consumer laws provide additional cancellation, withdrawal, or return rights, those rights will apply in accordance with the laws of your place of residence.
For customers located in the European Union, this includes the right to withdraw from the purchase within 14 calendar days of receiving the order, without giving any reason, where applicable under local law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within up to 10 business days. Please note that additional processing time may apply depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at: