Shipping policy

Shipping Policy

SHIPPING & DELIVERY POLICY

Last updated: February 15, 2026

At FaceFlip™ we work to ensure your order arrives as quickly as possible and in the best condition. By placing an order through our store, you agree to this Shipping & Delivery Policy.

1. Shipping Scope

We offer domestic and international shipping to destinations available during the checkout process.

Shipping availability may vary depending on the country, logistical restrictions, local regulations, or carrier limitations.

We reserve the right to limit or cancel shipments to certain regions or countries for logistical, regulatory, or security reasons.

2. Order Processing Time

Orders are usually processed within an estimated timeframe of 2 to 5 business days from payment confirmation.

For personalized products, promotional campaigns, high-demand periods, or exceptional circumstances, preparation times may be longer.

Orders are not processed or shipped on weekends or public holidays unless expressly stated otherwise.

3. Estimated Delivery Times

Delivery times shown on the store or provided to the customer are approximate estimates and do not constitute an absolute guarantee of delivery on a specific date.

Unless expressly stated otherwise, the total estimated delivery time may consist of:

  • an order processing period, indicated in section 2; and

  • an additional transit or shipping period, which may vary depending on the destination country, shipping method, and applicable logistical circumstances.

Transit times indicated for certain countries in this policy or on the store are purely indicative, refer to the estimated transportation time once the order has been shipped, and do not include the prior processing time.

Delivery times may be affected by factors beyond FaceFlip™’s control, including:

  • order volume,

  • product availability,

  • shipping carrier,

  • customs inspections,

  • local holidays,

  • logistical incidents,

  • weather conditions, or

  • force majeure events.

FaceFlip™ shall not be responsible for reasonable delays caused by third parties or circumstances beyond its control.

3.1 Estimated Transit Times by Country (Additional to Processing Time)

Without prejudice to the above, and unless otherwise expressly indicated during checkout, certain destinations may have the following estimated transit or shipping times, which are additional to the order processing time indicated in section 2.

This means that the total estimated delivery time may consist of:

  • a processing period of 2 to 5 business days; and

  • an additional shipping/transit period depending on the destination country.

For informational purposes only, some estimated transit times are as follows:

  • Spain (ES): between 7 and 12 business days

  • Portugal (PT): between 6 and 10 business days

  • Germany (DE): between 5 and 13 business days

  • United States (US): between 8 and 15 business days

  • Canada (CA): between 7 and 9 business days

  • United Kingdom (UK): between 5 and 8 business days

  • Mexico (MX): between 8 and 12 business days

  • Singapore (SG): between 5 and 6 business days

  • Chile (CL): between 19 and 21 business days

  • Colombia (CO): between 15 and 32 business days

  • Australia (AU): between 5 and 15 business days

  • Ireland (IE): between 6 and 10 business days

  • Peru (PE): between 15 and 23 business days

  • Costa Rica (CR): between 10 and 45 business days

  • Alaska (Remote Area, US): between 7 and 13 business days.

These timeframes are estimates only, refer to shipping time once the order has been dispatched, and do not include preparation or processing time.

Actual delivery times may vary due to circumstances beyond FaceFlip™’s control, including but not limited to logistical incidents, order volume, customs inspections, local holidays, carrier restrictions, product availability, weather conditions, or force majeure situations.

FaceFlip™ reserves the right to update, modify, or extend these estimated timeframes at any time due to logistical, operational, or carrier-related changes, without prejudice to consumers’ legally recognized rights.

4. Shipping Costs, Duties & Taxes

Shipping costs, if applicable, will be displayed during checkout before the order is completed, except in the event of an obvious technical error.

Unless expressly stated otherwise:

  • product prices do not necessarily include customs duties, import taxes, or other charges applicable in the destination country;

  • such costs may be required by local authorities or carriers; and

  • these costs shall be the customer’s responsibility.

For international orders, we recommend reviewing your country’s import regulations before placing an order.

5. Order Confirmation & Tracking

Once the order has been shipped, the customer may receive a confirmation email with tracking information, provided the shipping method or carrier allows it.

Tracking numbers may take some time to show real movement depending on the logistics operator.

If you do not receive the tracking email, we recommend checking your spam folder or contacting us at:

contact@thefaceflip.com

6. Shipping Address

It is the customer’s responsibility to provide a shipping address that is:

  • correct,

  • complete,

  • updated, and

  • sufficiently accurate to allow delivery.

FaceFlip™ shall not be responsible for delays, incidents, failed deliveries, or additional costs resulting from:

  • incorrect or incomplete addresses,

  • postal code errors,

  • missing mandatory information, or

  • lack of response to the carrier.

If you notice an error in the address after placing the order, you must contact us as soon as possible at:

contact@thefaceflip.com

We cannot guarantee changes once processing or shipping has begun.

7. Failed Deliveries & Undelivered Packages

If an order cannot be delivered for reasons attributable to the customer, including:

  • incorrect or incomplete address,

  • repeated absence of the recipient,

  • failure to collect the package from the pickup point,

  • unjustified refusal of the package, or

  • lack of cooperation with the carrier,

FaceFlip™ may offer, depending on the case:

  • reshipment, with the customer assuming the additional costs;

  • a partial refund, deducting logistical costs already incurred; or

  • cancellation of the order when delivery cannot be completed.

8. Damaged, Incorrect, or Problematic Orders

We recommend checking your order as soon as it is received.

If the package arrives:

  • damaged,

  • incomplete,

  • incorrect, or

  • with obvious signs of transport issues,

you should contact us as soon as possible at:

contact@thefaceflip.com

For faster handling, we recommend doing so within 48 hours of delivery and including:

  • order number,

  • photos of the outer package,

  • photos of the product, and

  • a brief description of the issue.

This recommended timeframe does not limit your legal rights, but helps us manage the issue more effectively with the carrier or logistics center.

9. Losses, Delays & Liability During Transport

Although we work with external logistics operators, for consumer purchases we will act in accordance with applicable consumer protection laws regarding delivery and potential incidents.

However, FaceFlip™ shall not be responsible for:

  • reasonable delays caused by the carrier,

  • customs delays,

  • border restrictions,

  • regulatory restrictions, or

  • incidents resulting from incorrect information provided by the customer.

In the event of a justified loss or issue, we will review each situation individually and offer a reasonable solution in accordance with applicable regulations and the circumstances of the case.

10. International Shipments

For international orders:

  • delivery times may vary significantly depending on the country;

  • customs inspections or holds may occur;

  • local duties, taxes, or import fees may apply; and

  • some countries may impose specific import restrictions or requirements.

It is the customer’s responsibility to verify that the product can be legally imported into their country and to assume any associated costs, unless expressly stated otherwise.

FaceFlip™ shall not be responsible for delays or incidents resulting from customs regulations or local authorities in the destination country.

11. Contact

If you have any questions regarding your order status, tracking, delivery, or logistical issues, you may contact us at:

FaceFlip™
Email: contact@thefaceflip.com